Returns & refunds

Refund Eligibility

• Non-personalised items received but not wanted: These can be returned within 30 days of delivery for a full refund minus the amount we would have paid for delivery (e.g. the cost of Royal Mail 2nd class postage).
• Item's received by you in a damaged state: These will be refunded in full, including delivery charge, unless you were happy for us to send you a replacement at our cost.
• Personalised items: Custom made card orders cannot be returned or refunded unless received damaged or if an error has been made by us in how the item has been personalised. If an error has been made, we will refund the full price you paid including delivery charges and the item will not need to be returned.
• Condition of items being returned: Products eligible for return must be unused, in their original packaging, and in a resalable condition.
• Items paid for but not received by the customer: Occasionally Royal Mail fail to deliver an item. Royal Mail do not consider an item lost until 10 working days have passed from the date of postage. Once this time has passed we will ask you to formally confirm the item has not been received so that we can make a claim with Royal mail. Once your formal confirmation has been received, your full refund including delivery charges will be made.

Returns Process

• Where Requesting A Refund. Please contact us with your order details and reason for requesting a refund. return before sending the item back.

• Where Requesting A Return. Please contact us with your order details and reason for requesting a return before sending the item back.

Issuing The Refund

• Refund Timeline: Once the item is received and inspected (if applicable based on the eligibility criteria), a refund will be issued to your original payment method within 3 working days.

• Exclusions: Personalised or custom‑made items cannot be refunded as indicated under 'eligibility' unless we have made an error or the item has been received damaged.